Privacy Policy

Last updated 09 Dec 2020

Who we are

Powered Cache (“us”, “we”, or “our”) operates the https://poweredcache.com/ website (the “Service”).

This privacy policy applies to all visitors and customers using or accessing any of the websites that we produced and maintain for the services that we provide, including poweredcache.com. It also applies to the WordPress services that we provide as part of PoweredCache memberships that use APIs to interact with our servers.

For any privacy-related questions, you can reach us at suppor@poweredcache.com

What personal data we collect and why we collect it

Registered Users

  • If you create an account on one of our sites, you will be prompted to provide your Email Address. We may also prompt username, if we don’t create automatically.
  • Your Username and Email Address are stored in the website’s database. Your Email Address is used to send you an email with a link to set your password or to send you an email with a link to reset your password in the event you forget your password.
  • Once an account is created, you must contact us to have it deleted.
  • Accounts have a numeric User ID assigned to them when they are created. The User ID cannot be changed.
  • An anonymized string created from your email address (also called a hash) is provided to the Gravatar service to see if a Profile picture of you is available for display. The Gravatar service privacy policy is available here.
  • You may optionally complete your Profile by providing your First Name, Last Name, Website (URL) and/or Biographical info. These additional details are also saved in the website’s database. You may edit these details, and your Email Address, in your Profile at any time.
  • You may also choose how your name is displayed (your Display Name) to visitors to the site (e.g. in comments you create) in your Profile.
  • Your Username, First Name, Last Name and Email Address are accessible by employees on the site.
  • If you attempt to log in to our site, we will set a temporary cookie to determine if your browser accepts cookies at all. This cookie contains no personal data and is discarded when you close your browser.
  • If you have an account and you log in to a site, we will set up several cookies to save your login information and some of your screen options. The logged-in cookies last for two days, and the screen options cookies last for a year.
  • If you select “Remember Me” these cookies will persist for two weeks. If you log out of your account, the login cookies will be removed. It is important that you log out if you are using a public computer.
  • For users that register on one of our sites, we also store the data they provide in their profile indefinitely. All registered users can see, change or delete most of that data at any time except their login name/nickname.

Pages and Posts

  • Your Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) may be visible to visitors to the website (e.g. if you leave a comment, forum post, or contribute an article/post).
  • If you author an article/post, your Username, User ID, Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) are provided to any visitor using the website’s REST API interface.
  • If you edit or publish an article/post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • When visitors leave comments on one of our sites we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • Comments may require manual approval by one of our employees or site owners.
  • If you leave a comment on a site you may opt-in to saving your name, email address and website in cookies so we can recognise you as a commenter.
  • Additional spam detection is provided by Automattic/Akismet. The Automattic privacy policy is available here.
  • Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in our inbox archives. We use Yandex Email for the inboxes. The Yandex’s privacy policy is found here.

Support forms

If you send a support request through Powered Cache plugin page.  You agree to share your website related information which helps us to debug.

For the debugging purpose we may collect;

  • Website address
  • PHP version of your hosting
  • MySQL version of your hosting
  • Active plugins
  • Active theme
  • WordPress version and multisite status.

If you do not want to share site details, you are free to use our support email support@poweredcache.com

Your plugin settings (Powered Cache only)

We keep your plugin settings in sync through our API. We need your settings to check license key and provide some functionality. We only sync Powered Cache setting (including its extensions) to our servers.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here:  https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here.

Hosting and Services

  • All web servers are located in Hetzner datacenter (Germany location).
  • We use Amazon Web Services  (S3) for the offsite backups. Amazon’s privacy policy can be found here.
  • We may use Cloudflare on our website. Cloudflare’s privacy policy can be found here.
  • We use Sendgrid for the sending emails. Sendgrid’s privacy policy can be found here.

Marketing Campaigns

  • We may use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.
  • We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.
  • All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
  • We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Embedded Content From Other Websites

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.

Who We Share Your Data With

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We list the specific third-parties in use (with links to their privacy policies) in the sections above.

Also;

  • We use Automattic/Akismet for automated spam detection and protection service. The Automattic privacy policy is available here.
  • We use reCAPTCHA for spam protection. Google’s privacy policy is available here.
  • We use HelpScout for support requests. The HelpScout privacy policy is available here.
  • We use Paddle for the payments. They provide us with an online checkout platform that allows us to sell our products and services to you. Paddle’s privacy policy is available here.
  • We use Wordfence for security scanning and audit. Wordfence’s privacy shield policy is available here.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Additional information

How we protect your data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

What data breach procedures we have in place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you have any questions about this Privacy Policy, please contact us:

  • By email: support@poweredcache.com
  • By visiting this page on our website: https://poweredcache.com/support/